FAQs

Who provides the advice?

Ecofurb’s advice is provided by a team of Retrofit Coordinators, with support from Retrofit Assessors.

Level 5 Diploma in Retrofit Coordination
Your Retrofit Coordinator will hold the Level 5 Diploma in Retrofit Coordination & Risk Management, which means that they are trained to advise on plans that meet your needs and to manage technical risks of retrofit projects. 

Level 3 Award in Domestic Retrofit Assessment

A Retrofit Assessor will survey your home. They will be trained as a Domestic Energy Assessor (DEA) and have undertaken additional training to qualify as a Retrofit Assessor. They will not give you advice, but have the task of capturing the information needed by a Coordinator to tailor a Plan for your home.

Ecofurb’s advice is provided by a team of Retrofit Coordinators, with support from Retrofit Assessors.

Level 5 Diploma in Retrofit Coordination
Your Retrofit Coordinator will hold the Level 5 Diploma in Retrofit Coordination & Risk Management, which means that they are trained to advise on plans that meet your needs and to manage technical risks of retrofit projects. 

Level 3 Award in Domestic Retrofit Assessment

A Retrofit Assessor will survey your home. They will be trained as a Domestic Energy Assessor (DEA) and have undertaken additional training to qualify as a Retrofit Assessor. They will not give you advice, but have the task of capturing the information needed by a Coordinator to tailor a Plan for your home.

Can I use some but not all of your services?

Yes!

The Home Survey and Ecofurb Plan can be a stand alone service: the information helps you decide which improvements to carry out and is just as useful if you decide to use your own contractors.

We aren’t able to oversee installations if works are being carried out by third parties as we haven’t assessed the quality of their work and practices.

Can I use Ecofurb if I’ve already started works?

The Ecofurb service takes a ‘whole house approach’ to energy efficiency, so normally applies to works yet to be started.

However, we may be able to help if you are in the middle of a building project when you realise you would like to bring in energy efficiency measures. Please get in touch using the Plan Builder to discuss how we may be able support this.

What standards do you work to?

MCS certification
MCS creates standards for the certification of products, installers and their installations that enable the production of electricity and heat from renewable sources. All the renewable energy generation installers we refer to hold this.

TrustMark registration
Our other contractors are registered with Trustmark is a government-endorsed scheme, registering contractors carrying out works in or around your home. This means they commit to and maintain Trustmark’s required standards of technical competence, trading practices and customer service.

What data do you base your advice on?

We have built a ‘digital twin’ for every home using leading housing, energy and mapping data sources.

First we built an algorithm which cleverly gets what we can from the database of Energy Performance Certificates (EPC). This data is published by the government to help services like Ecofurb provide advice.

Then we applied learning from open data and Google Earth Pro, using data on local building characteristics to help fill in information we can’t get elsewhere.

We filled gaps in the data with some help from Ordnance Survey data, and brought in LIDAR data to give the size and shape of the roof to give an accurate prediction of Solar PV suitability.

Put all of these together and voila! as far as we know, the best housing dataset available for Great Britain.

But it is a guestimate. You can update data on your home on our online tool, to get an up to date view on options, and if you go ahead with an Ecofurb Plan our first step is to come and do a detailed survey. 

Energy Performance Certificate (EPC) data:

This data includes addresses and postcodes in which intellectual property rights are owned by Royal Mail Group Limited (‘address data’). The Ministry of Housing, Communities & Local Government has published the address data with the consent of Royal Mail Group Limited, which reserves all its copyright, database rights, trademarks and other intellectual property rights.

You can read more about acceptable uses of this data here.

All data fields from EPC datasets other than the address and postcode data (address, address 1, address 2, address 3, postcode) are licensed under the Open Government Licence v3.0.

Ordnance Survey (OS) data:

We access OS mapping data by kind arrangement with the Greater London Authority and local authorities.

OS is Britain’s mapping agency. As well as making the most up-to-date and accurate maps of the country, it is also a digital business. Together with its Partners it provides content helping governments, companies and individuals to be more effective both here and around the world.

  • © Crown copyright and database rights 2020 OS 100032216
  • © Local Government Information House Limited copyright and database rights 2020 100032216

CASE STUDIES 

1990s detached house, South Croydon
1990s detached house, South Croydon

Vaughan completed his plans to retrofit in 2021, using Ecofurb to advise on which measures to install and to help him find a heat pump and loft insulation installers. read more

Flat in mansion block, Clapham
Flat in mansion block, Clapham

When Andy and Agi did up their top floor flat they wanted to solve the draughts, damp and condensation problems. read more

Victorian house, Peckham
Victorian house, Peckham

This case study is about putting your money where your mouth is: Chris is a director of Parity Projects, and has helped to set up Ecofurb. read more

VICTORIAN TERRACED HOUSE, BATTERSEA
VICTORIAN TERRACED HOUSE, BATTERSEA

JP and Gabi had been living in their house for seven years when they got the opportunity to renovate after their wedding. read more